Client Care and Support

Client Care and Support

We understand that everyone’s circumstances are unique and that policyholders considering the iExtend offer may need extra support due to a number of factors, including chronic health, mature age, cognitive disability or cultural background.

We will ensure the process of applying to iExtend is transparent, flexible and well-understood, and the policyholder is treated with respect and compassion every step of the way.

All information received is treated in line with our Privacy Policy.

Our client care and support principles
1. Early consideration

Vulnerability can come in many different forms and may not be immediately apparent. In this case, the iExtend team will work with you and your adviser during the pre-assessment and risk eligibility process to determine whether you need additional support.

2. Flexibility

We recognise that everyone’s circumstances are unique, so the iExtend team will work with you and your adviser to determine how our offer fits your circumstances. We’ll look at each situation individually and be flexible in tailoring our communications to enable an outcome that works for all parties.

3. Compassion and respect

The iExtend team will always approach each situation with compassion and respect, ensuring the way we communicate is clear and delivered in the way you and your beneficiaries find clear and simple. prefer..

Are you an adviser wanting more information?

See our Vulnerability Guide here.

We acknowledge the Gadigal of the Eora Nation, the traditional owners and custodians of the land on which we work. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who work and live on this land.

Disclaimer: iExtend Holdings Company Pty Ltd ABN 88 651 044 503 is an authorised representative (Authorised Representative Number 1306639) of Ingenious Brokers Pty Ltd ABN 53 656 735 956 AFSL 538868. Please read our Financial Services Guide. Any advice given by us is general in nature only. Please consider your financial situation, objectives, and needs before making any decision on whether to use our financial services, as any advice that we may provide does not take these into account. By using our website, you agree to our Privacy Policy and website Terms & Conditions.

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