At iExtend, we want to hear from you.

We’re committed to providing a high level of service and working with you to resolve your complaint in a fair and timely manner.

There are several ways to make a complaint – please choose the option that’s most convenient for you.

  1. Complete the form and we will get in touch with you
  2. Email us at: support@iextend.com.au
  3. Write to us at:    
         iExtend Customer Care Team
         PO Box 1495
         Sydney NSW 2001
  4. Call us: (02) 9161 3980 between 9.30am and 5.30pm AEST
  5. Contact your financial adviser.
You can also use any of the methods above to request a copy of our full Complaints Resolution Process.We will always do our best to resolve any issue you have, but if you’re not happy with our solution you can contact the Commonwealth Ombudsman
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Making a claim?

If you’re making a claim on your life insurance policy, please contact your financial adviser.

Otherwise, you can contact us by phone or email using the details above.

We acknowledge the Gadigal of the Eora Nation, the traditional owners and custodians of the land on which we work. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who work and live on this land.

Disclaimer: iExtend Holdings Company Pty Ltd ABN 88 651 044 503 is an authorised representative (Authorised Representative Number 1306639) of Ingenious Brokers Pty Ltd ABN 53 656 735 956 AFSL 538868. Please read our Financial Services Guide. Any advice given by us is general in nature only. Please consider your financial situation, objectives, and needs before making any decision on whether to use our financial services, as any advice that we may provide does not take these into account. By using our website, you agree to our Privacy Policy and website Terms & Conditions.

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